1. Warranty Coverage
Our warranty covers any defects in materials or workmanship for a period of 1 year from the date of purchase. If your product is found to be defective within this time frame, we will offer a replacement, repair, or full refund, depending on the nature of the issue and availability of stock.
2. What is Covered?
The following issues are covered under the warranty:
- Manufacturing defects in the material or construction of the product.
- Malfunction or failure to function as intended due to defects in workmanship.
3. What is Not Covered?
The warranty does not cover:
- Damage caused by misuse, improper installation, or accidents.
- Wear and tear resulting from normal use.
- Products that have been altered, modified, or repaired by unauthorized persons.
- Damage caused by exposure to extreme conditions (e.g., extreme heat, cold, or moisture).
- Loss or theft of the product.
4. How to File a Warranty Claim
If you believe your product is defective and falls within the warranty period, please follow these steps to file a warranty claim:
- Contact Us: Reach out to our customer support team at admin@himoka.xyz with your order number and a description of the issue.
- Provide Evidence: Please provide clear photographs or videos of the defect or issue you are experiencing.
- Wait for Approval: Our team will review your claim and, if it is valid, provide instructions on how to return the product or proceed with the replacement.
5. Warranty Process
Once your warranty claim is approved:
- Replacement or Repair: If your product is eligible for a warranty replacement, we will send you a new unit at no extra cost. If a repair is required, we will arrange for the product to be fixed and returned to you.
- Refund: If a replacement or repair is not possible, we will process a full refund of your purchase price.
- Shipping Costs: For valid warranty claims, Himoka.xyz will cover the cost of shipping for both the return of the defective product and the delivery of a replacement.
6. Important Notes
- Warranty claims must be made within 1 year of the original purchase date.
- All warranty claims are subject to our inspection and approval.
- The warranty is only valid for the original purchaser and is non-transferable.
7. Contact Us
If you have any questions or need further assistance regarding our warranty policy, please don’t hesitate to contact our customer service team at admin@himoka.xyz or visit our Contact Us page for more details.